1. Booking & Availability

How far in advance should I book my wedding photography?

At Lensation Studio, we recommend booking your wedding photography 6–12 months in advance, especially during peak wedding seasons (spring and summer). However, if you’re planning a wedding during off-peak months, booking with 3–6 months notice may also give you a great chance of securing your desired date. Early booking gives us plenty of time to customize your experience and ensure that everything runs smoothly.

Can I book a wedding photography session last minute?

While we always do our best to accommodate last-minute bookings, availability may be limited, especially during peak wedding seasons. If you're planning a wedding on short notice (within 3 months), we recommend reaching out as soon as possible to check if we have availability. If we’re unavailable on your date, we can also refer you to trusted photographers in the industry.

What areas do you service, and do you charge extra for travel?

Lensation Studio proudly offers wedding photography services across Melbourne, Regional Victoria, and Albury-Wodonga at no extra travel charge. For interstate weddings, we do charge an additional travel fee to cover accommodation, flights, and transport costs. Our goal is to make your experience seamless, no matter where your wedding takes place!

Do you offer photography services for destination weddings?

Yes! Lensation Studio is thrilled to photograph weddings both locally and interstate. If you’re planning a destination wedding in Australia, we can work with you to arrange travel and accommodation logistics. We do charge a travel surcharge for interstate weddings, but we'll provide you with a detailed breakdown of all associated costs before confirming your booking.

How can I check if my wedding date is available?

You can easily check availability by reaching out to us via our online contact form, email, or phone. Once we receive your inquiry, we will confirm whether your wedding date is available and can then proceed to discuss your specific requirements and preferences.

Do you require a deposit to secure my booking?

Yes, we require a non-refundable deposit to secure your wedding photography booking. This ensures that your date is officially reserved in our calendar. The deposit amount typically represents 30% of your total package price, with the remaining balance due closer to your wedding date (usually 30 days before). We’ll provide all payment details upon booking.

What happens if I need to change my wedding date after booking?

Life events can happen, and we understand that your wedding date may need to be rescheduled. If this occurs, we’ll do our best to accommodate the new date, provided we have availability. If the new date is unavailable, we may apply a rebooking fee to adjust our schedule. Please inform us of any changes as soon as possible so we can work out the best solution for you.

Can I book a wedding photography package for just a few hours?

Yes! We offer flexible wedding photography packages tailored to your needs. If you're having a small, intimate wedding or prefer shorter coverage, we offer half-day and a la carte options. We’ll customize the package to fit your timeline and specific moments you want captured.

Do you offer consultations before booking?

Absolutely! We encourage couples to schedule a free consultation before confirming their booking. This allows us to discuss your vision, go over your wedding day timeline, review our photography packages, and answer any questions you may have. Whether in person, via phone, or over a video call, we want to ensure you’re fully comfortable with our services.

How do I book a photography session with you?

You can easily book a session with Lensation Studio by reaching out to us through our website's convenient contact form or by directly calling us during our business hours. Once you get in touch, we’ll promptly respond to your inquiry to discuss your specific needs in detail, confirm availability, and finalize the booking process to ensure a smooth experience for you.

How far in advance should I book for my wedding day?

To secure your date, we suggest booking at least 6 months before your wedding. However, if you're getting married during the peak season or on a popular date, booking even earlier is a good idea.

Do you have availability on weekends or public holidays?

Yes! Lensation Studio is happy to provide services on weekends and public holidays, with no additional charge. However, availability may be limited, so we recommend securing your booking as soon as possible.

What if I need to change my wedding date after booking?

If you need to change your wedding date, we’ll do our best to accommodate you. If the new date is available, we’ll transfer your booking; otherwise, a rebooking fee may apply. Please contact us as soon as possible if changes occur.

2. Pricing & Packages

How do I know which package is right for me?

The best way to determine the right package is to consider your wedding day timeline and how much coverage you need. If your ceremony and reception are in different locations or if you have a large guest list, a full-day package with a second photographer might be a better fit. If you’re having a small, intimate wedding, a half-day package could be sufficient. During your consultation, we’ll discuss your plans in detail and help you select the package that works best for your day.

Do you offer custom packages?

Yes, we offer custom packages that can be tailored to your specific needs. Whether you want a shorter session, additional photographers, or special requests like engagement shoots or aerial drone photography, we can build a package around your requirements. Just let us know what you’re looking for, and we’ll provide you with a personalized quote.

Do you offer engagement sessions?

Yes, we offer engagement sessions as an add-on. These sessions are a great way to get comfortable in front of the camera and build a rapport with us before your wedding day. During the engagement shoot, we’ll capture beautiful portraits and candid moments in a relaxed setting, and the photos are perfect for save-the-dates, invitations, or simply cherishing as part of your love story.

Are travel costs included in your pricing?

For weddings held in Melbourne, Regional Victoria, and Albury-Wodonga, there are no additional travel fees—it’s all included in the price. For interstate weddings, a travel surcharge applies to cover transportation, accommodation, and other logistical costs. We will provide an estimate for the travel surcharge during the booking process, so there are no surprises later on.

Do you require full payment upfront or in installments?

We require a 30% non-refundable deposit to secure your booking and reserve your date on our calendar. The remaining balance is due 30 days before your wedding. If you need to make adjustments to the payment schedule, such as paying in installments, please let us know, and we can discuss options to make the process more flexible for you.

3. Wedding countdown

When will you contact us to discuss the wedding day timeline?

We will contact you about 4-6 weeks before your wedding day to go over the final details of your timeline. This is when we’ll collect information on the exact timings of key events like the ceremony, reception, first look, and more. We'll ensure that we capture everything you want without missing a moment, so it's essential to confirm the schedule and logistics during this time.

Do you need a detailed timeline for our wedding day?

Yes, having a detailed wedding day timeline is crucial for us to plan our photography coverage effectively. We will ask you for a schedule of events, including the time for hair and makeup, first look, ceremony, family portraits, and reception entrance. This helps us ensure we capture every key moment at the right time and avoid any delays or conflicts.

Do you help us create the timeline for the day?

Yes, we can provide guidance when it comes to the wedding day timeline. While we’ll request your input and specifics, we’ll also offer our professional advice to make sure your day flows smoothly and leaves enough time for your portraits, family shots, and other important moments. We aim to work with you, your wedding planner (if you have one), and other vendors to coordinate everything seamlessly.

What should we do if we have a tight schedule on our wedding day?

If you're working with a tight schedule, let us know in advance so we can make adjustments. We'll help you prioritize key moments and work within your timeline. If certain events (like family portraits or first look) need to be condensed, we'll make sure everything is captured while minimizing any stress or rush. Planning time buffers between major events will also help prevent any overlaps.

What do we need to provide for the "getting ready" shots?

For the getting ready shots, we recommend having your bridal and groom’s attire, accessories, shoes, and any special details (such as heirlooms, jewelry, or custom items) ready. We'll also capture flat lay details, like the wedding rings, invitation suite, and other meaningful items. Please ensure all of these items are in one place so we can photograph them efficiently. We’ll guide you on how to arrange them beautifully!

How should we prepare for the “first look” photos?

For the first look, we suggest having the moment planned in a quiet, private spot where the bride and groom can have an intimate, emotional exchange. If you choose to do a first look, we’ll guide you on how to position yourselves, but we recommend being relaxed and in the moment. The first look is a special opportunity for intimate portraits before the hustle of the ceremony, so make sure to allow time for this in the schedule.

Should we do a champagne toast or any other special moments before the ceremony?

If you’re planning a champagne toast, a gift exchange, or another special moment before the ceremony, please include this in the timeline. We’ll coordinate with you to ensure we capture these moments without feeling rushed. These shots can be beautiful and meaningful, especially for the getting ready shots. Make sure everything is ready (including glasses, flutes, and the champagne itself) before we begin shooting.

What if we want to do a "first look" with our parents or bridal party?

If you'd like to do a first look with your parents or bridal party, we can absolutely accommodate that! Just let us know in advance so we can plan accordingly. We recommend doing this right before or after the couple’s first look so that we can capture those emotional moments without feeling too rushed. It’s important to build this into the timeline to ensure we have enough time for these special interactions.

What should we carry for detail shots (rings, shoes, etc.)?

For beautiful detail shots, please gather the following items before we arrive:

• Wedding rings (including engagement rings)

• Wedding invitations (for flat lay shots)

• Shoes, jewelry, and perfume

• Bridal bouquet (if available early)

• Vow books or other sentimental items you want to be photographed We recommend placing these items together in a designated area (like a jewelry box, clutch, or on a decorative tray) to streamline the process.

Do you need us to designate a person to help with photography on the day?

Yes, it’s incredibly helpful if you can designate someone to assist with photography logistics on the day, especially for the getting ready portion. This person can help gather your items for detail shots, provide us with any necessary timeline updates, and assist with coordinating family or group photos. It’s often someone who is familiar with the schedule and can step in when needed—this can be a maid of honor, best man, or a close friend/family member.

4. Wedding Day Photography

How early should we expect you to arrive on the wedding day?

On the wedding day, we typically arrive 1–2 hours before the ceremony to capture the getting ready moments, including the bride and groom’s preparations, details like rings, shoes, and invitations, as well as any early moments of the bridal party. For full-day coverage, we’ll coordinate with you to ensure we're on-site at the appropriate time to start photographing key moments without feeling rushed.

What happens if the wedding day runs behind schedule?

If the wedding day falls behind schedule, we will adapt and work with your new timeline. We’ll prioritize key moments like your ceremony, family portraits, and couple’s portraits to ensure we capture everything important. If needed, we can also discuss extending our coverage to make sure no moment is missed. Our goal is to remain flexible and stress-free, working with your schedule as smoothly as possible.

Will you take photos during the ceremony?

Yes! We’ll be photographing throughout the ceremony, ensuring we capture candid moments like the exchange of vows, first kiss, and reactions from the couple and guests. We’ll be discreet to avoid distracting from the ceremony but will make sure we capture every important moment. If you have any preferences (e.g., no flash photography during the ceremony), let us know in advance.

Can we take group photos with our family and friends?

Absolutely! Group photos are an essential part of your wedding day, and we’ll ensure that we capture all your family and friends in beautiful portraits. We recommend creating a list of family and group shots ahead of time so we can organize everyone quickly and efficiently. We'll guide the group through each shot to keep things flowing smoothly.

How do you ensure we look natural in our photos?

We take a relaxed, documentary-style approach to capture genuine moments between you and your guests. For posed shots, we will provide gentle direction to help you feel comfortable and look natural without being overly staged. During candid moments, we aim to capture the real emotions of the day, so you can relive the joy and love as it happened.

How long will the photography session take after the ceremony?

After the ceremony, we typically allocate about 30–60 minutes for couple portraits. If you have additional group photos or special shots in mind, we may need a bit more time. For couples who want to do a first look prior to the ceremony, this time can be used for additional portraits, leaving more time for guests and events after the ceremony.

What if there’s bad weather on the wedding day?

If the weather doesn’t cooperate on your wedding day, we’ll have a backup plan. We have plenty of creative ideas for indoor photos and can also use umbrellas or shelter for outdoor shots. If you're having an outdoor ceremony, we recommend discussing an indoor venue option just in case, but rest assured, we’ll make the most of the conditions and capture stunning images no matter what.

Do you take candid photos or only posed shots?

At Lensation Studio, we focus on capturing a combination of candid and posed shots. We love documenting the spontaneous, emotional moments as they happen naturally—whether it's a guest laughing, a tearful father-daughter moment, or the first look. We’ll also take carefully planned portraits to ensure you have a mix of timeless, formal photos alongside the natural moments.

Can we ask you to photograph certain moments or specific people?

Absolutely! We encourage you to share your specific requests or ideas with us before the wedding day. Whether it’s a special guest, a certain moment you want to be captured, or a specific family tradition, we will make sure those moments are documented. We can also work with your wedding planner or coordinator to ensure all the important elements are covered.

Can we choose specific poses or themes for our wedding photos?

Absolutely! While we love capturing natural moments, we’re happy to incorporate your ideas and specific poses. If you have a theme or certain style in mind, let us know, and we’ll work together to bring your vision to life.

Do you provide direction during the shoot?

Yes, we’ll guide you through poses and positioning, but we always aim to keep things relaxed and natural. Our goal is to ensure you look amazing without feeling stiff or uncomfortable.

5. Post-Wedding & Photo Delivery

When will I receive my wedding photos after the big day?

After your wedding, you can expect to receive your fully edited photos within 4-6 weeks. We take extra time to carefully edit each photo, ensuring that the colors, lighting, and emotions are perfectly captured. While we understand the excitement of reliving your wedding day, quality editing takes time, and we want to deliver the best results.

How will the photos be delivered?

Your wedding photos will be delivered through a private online gallery. This gallery will allow you to view, download, and share your images with family and friends. The gallery is user-friendly and accessible on both desktop and mobile devices. Additionally, you’ll have the option to order prints, albums, and products directly from the gallery.

Can I download the photos in high resolution?

Yes, all the images delivered via the online gallery will be available for high-resolution download. These high-res files are perfect for printing large formats and creating photo books or albums. Additionally, we provide low-resolution files optimized for social media sharing.

What happens if I lose my wedding photos?

We back up all your wedding photos on multiple secure servers. However, if you lose access to the photos or need a re-download, simply contact us. We’ll provide you with a new link to your online gallery or arrange for a USB drive with your wedding images. If the gallery expires, we may charge a small fee to reprocess and deliver the images to you.

How do I share the gallery with friends and family?

Once your photos are uploaded to the online gallery, you’ll receive a link that you can share with family and friends. You can also create a password-protected gallery if you’d like to keep access restricted. This allows your loved ones to view and download images directly from the gallery.

Can we order prints from the gallery?

Yes! You can order high-quality prints, canvas wraps, framed photos, and other photo products directly from your online gallery. The prints are professionally processed and shipped directly to you. You can choose from various sizes and finishes to fit your needs.

Can we get digital copies of the raw, unedited photos?

We only deliver edited, high-quality images as part of your package. We do not provide raw or unedited files, as they do not reflect the finished, polished look that we aim to deliver. The edited images will be ready for all types of use, whether for printing, sharing on social media, or creating albums.

How long will the online gallery be available for viewing and downloading?

The online gallery will be available for 3 months after your wedding. This gives you plenty of time to download, share, and order prints. If you need additional time, you can request an extension or purchase a USB drive with all your wedding images.

Can I request specific edits or retouching on my photos?

We provide basic editing and retouching on all your wedding photos, such as color correction, exposure adjustments, and minor blemish removal. If you have specific requests—like changing the background, removing certain objects, or other creative edits—let us know. Additional edits may incur an extra fee, but we’ll be transparent about the cost beforehand.

Do you provide black-and-white versions of the photos?

Yes! Many of your images will be available in both color and black-and-white versions. We will apply black-and-white conversions to select images where it enhances the mood or artistic feel. If you'd like specific photos in black-and-white, let us know, and we’ll make sure to include them in the final gallery.

Will you use our wedding photos for marketing or social media?

With your permission,yes we love to showcase your wedding photos on our social media pages, website, and portfolio. We understand that privacy is important, so if you’d prefer we don’t feature your images, simply let us know, and we’ll respect your wishes.

Do you provide any kind of backup for our photos?

Yes, we keep all your wedding photos backed up on multiple secure servers for up to one year. If anything happens to your files or you need access to them after your online gallery expires, please contact us, and we’ll help retrieve your photos. We recommend downloading and saving your images to ensure long-term preservation.

Can we request a highlight reel or video slideshow of our wedding day?

While we focus primarily on photography, we can recommend trusted videographers and slideshow providers to create a highlight reel or video slideshow. If you’re interested in this, we can connect you with partners who specialize in wedding films and multimedia.

Can I download all the images at once?

Yes! The online gallery allows you to download all your images at once in a zip file. This makes it easy to get all your wedding photos with one click. If you prefer to download images individually or in smaller groups, you can do that as well.

What if we want more photos after the wedding day?

If you feel that something was missed or want additional photos after the event (for example, couple portraits you didn’t have time for on the day), we can arrange a post-wedding photo shoot. Additional shoots may incur extra fees, but we can work with you to find a suitable time and location for your additional photos.

What if I want to make prints of my wedding photos on my own?

You're welcome to make your own prints of the photos! All the high-resolution images are provided with print rights for personal use. However, we recommend using professional printing services (like the ones offered in your gallery) for the best quality results. Prints ordered directly from your gallery will be of the highest quality and professionally processed.

19. Can we use our photos for commercial purposes?

The photos are for personal use only, and we retain the copyright to the images. If you’d like to use your photos for commercial purposes (such as in advertisements or promotional materials), please contact us for commercial licensing. We’ll be happy to discuss the appropriate permissions and licensing fees.

6. Miscellaneous

Can you photograph small weddings or elopements?

Definitely! Whether you’re planning an intimate elopement or a smaller celebration, we offer packages that are perfect for smaller weddings. We’ll ensure that every special moment is captured beautifully.

Do you travel for destination weddings?

Yes, we love traveling! We provide wedding photography services across Melbourne, Regional Victoria, and Albury-Wodonga at no extra travel charge. For interstate weddings, we apply a travel surcharge to cover accommodation and transport costs.

What happens if I need to cancel or reschedule my session?

If you need to cancel or reschedule, please let us know as soon as possible. Depending on the circumstances, we’ll work with you to accommodate changes, but please note that deposits are non-refundable.